Term & Conditions

These Terms & Conditions apply to visitors of the websites and also to any commercial transactions carried out through the available online store, hereinafter referred to as “Shop” or “Events”.

Navigation on the site and the purchase of any product in the Shop implies the acceptance of these Terms & Conditions by the customer/user. Using the site and/or the Shop assumes acceptance by the customer/user of these terms and conditions, as well as the current Privacy Policy. The content presented is protected by law. Joana & William Dickinson, Lda reserves the right to change these terms and conditions without prior notice, with any changes being published on the website.

In view of the proper functioning of this site, the user agrees that information and data about him/her will be acquired for registration and online purchases. Joana & William Dickinson, Lda is committed to the total confidentiality and exclusive use of these data for the private purposes of the brand. 

The customer/user of this site is authorized to use the contents here for strictly personal purposes. It is strictly forbidden to publish, reproduce, or distribute these contents to third parties without prior authorization from Joana & William Dickinson, Lda. 

Joana & William Dickinson, Lda reserves the right to use the judicial means at its disposal to enforce its rights in the event of abusive use of the sites and/or any unauthorized use of the content, protected or not, contained in this site and/or in the event of non-compliance with the provisions of these terms and conditions.

All goods and services sold on this site are in accordance with Portuguese law.

All digital products are unique in that it is intangible, meaning it does not have a physical form. It is immediately accessible after purchase, meaning there is no delay in obtaining it. Due to the nature of the product and the instant accessibility, there is no possibility for exchanges or returns according to European Law. The product is designed to be used right away, making it a convenient choice for those who want immediate results.

Therefore all digital products are non-refundable and shall not be subject to any claims or demands for reimbursement or compensation.

Joana & William Dickinson, Lda will not be responsible for any losses suffered by the customer/user and/or third parties due to delays, interruptions, errors, and suspensions of communications that have factors outside its control, namely, any failures or deficiencies caused by the communications network or communication services provided by third parties, the computer system, modems, connection software or possible computer viruses or arising from downloading through the infected file service or containing viruses or other properties that may affect the customer/user’s equipment.

Joana & William Dickinson, Lda reserves all and any right to modify, suspend or terminate any services at any time. 

Joana & William Dickinson, Lda will try, whenever it is possible and in a timely manner, to inform of any interruption of service, bearing in mind that it is not obliged to inform. Any information or message left by the customer/user on the websites will be considered the property of Joana & William Dickinson, Lda, and will not be considered confidential.

The customer/user agrees to refrain from using the site to post and publish discriminatory, obscene, pornographic, or defamatory comments, comments that may incite racial hatred, break privacy or confidentiality, may cause discomfort or inconvenience to others, that encourage or constitute behavior that may be considered a criminal offense, give rise to civil liability or any other form that is contrary to Portuguese law, committing to delete it as soon as it observes this behavior. This site may contain links to third-party sites (“linked sites”), which may contain useful information. The current privacy policy does not apply to these sites.

The customer/user agrees to: 

  • (i) Provide correct personal and address data; 
  • (ii) Not use false identities;
  • (iii) Respect the order limits imposed. 

If any of the data is incorrect or insufficient, and for this reason, there is a delay or impossibility in processing the order or eventual non-delivery, the responsibility is the customer/user’s. The use of the products and services acquired for commercial purposes, namely for the resale of goods, is strictly prohibited.